We offer a 7-day return policy from the date of delivery, but only for products explicitly marked as eligible. By default, unless specifically mentioned, products are non-refundable and non-returnable.
If you receive a product that is: – Damaged due to a manufacturing defect, – Shipped incorrectly, or – Found to have a quality issue,
you are eligible to request a return, replacement, or exchange. Each product can be returned or exchanged only once.
Refunds / Credit Notes
– If your return is approved, you will receive a credit note that never expires. – Refunds to the original payment method are not applicable. instead a store credit will be provided with validity of 60 days. – Credit notes can be used on any future purchase without restrictions.
How to Initiate a Return
To begin a return or exchange request, please contact our customer support within 2 days of receiving your order at:
📧 info@inkdotinnovations.com
Please include the following details: – Order Number – Delivery Address – Reason for Return (attach pictures if the product is damaged or incorrect)
Once verified, our team will arrange a reverse pick-up within 2-4 business days.
Replacement & Exchange
– Replacement orders will be dispatched and delivered within 7-10 business days after approval.
Conditions for Returns
– Products must be unused, undamaged, and in original packaging. – After 7 days from delivery, no return or exchange requests will be accepted.
Delivery Timelines
– Orders placed within India typically arrive within 7–8 business days. – Replacement or exchange orders will follow the same delivery timeline.
Customer First Guarantee
We’ve designed our return policy to be favorable and fair to customers. If you ever face an issue with your order, rest assured—we’ll work with you to make it right.
